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01823 242 100    sales@integrapdu.com

INTEGRA Service Level Agreements

Our office hours are 8.30am to 5pm, maximising the manufacturing time for same day shipments with afternoon collections from courier/freight partners.

Partners service includes;

Any quotation request emailed to sales@integrapdu.com will be prioritised with a target response time of one hour.

Any purchase orders emailed to sales@integrapdu.com have a target response time of one hour.

Purchase orders of standard PDU’s and some basic PDU’s such as different cable lengths, (1-10 units) will be shipped as priority run-rate orders. 

Over 95% of shipments are same day if the purchase order is received before 2pm. 

At the point of accepting your order, Integra will confirm a target shipment date.

High specification units requiring bespoke metalwork production have a lead time of 12-14 days, however Integra continues to add popular bespoke products to our standard stock range including many IEC Click Lock (locking socket) PDU’s, IEC combination options and Power Meter ranges.