INTEGRA Service Level Agreements
Our office hours are 8.30am to 5pm, maximising the manufacturing time for same day shipments with afternoon collections from courier/freight partners.
Partners service includes;
Any quotation request emailed to email@example.com will be prioritised with a target response time of one hour.
Any purchase orders emailed to firstname.lastname@example.org have a target response time of one hour.
Purchase orders of standard PDU’s and some basic PDU’s such as different cable lengths, (1-10 units) will be shipped as priority run-rate orders.
Over 95% of shipments are same day if the purchase order is received before 2pm.
At the point of accepting your order, Integra will confirm a target shipment date.
High specification units requiring bespoke metalwork production have a lead time of 12-14 days, however Integra continues to add popular bespoke products to our standard stock range including many IEC Click Lock (locking socket) PDU’s, IEC combination options and Power Meter ranges.